The pitch raise speech

[Michelle Smith]

As a new tuner, I have read with much interest the non-emotional  
speech given to customers concerning the possible outcomes of a pitch  
raise.  (Plate failure, string breakage, etc.)

Is there a certain point (cents-wise) that you give this speech or is  
it based more on the condition/age of the instrument?

Also, I'm assuming the customer's answer is usually in favor of the  
pitch raise.  What do you do when they don't want to risk it?  Go  
home or tune the piano to itself?

Thanks for sharing your experiences.

Michelle Smith
Student Tuner
Bastrop, Texas