If the piano is more that 20 cents under, and the piano is older and neglected, I explain that there is a higher chance of the strings breaking if I were to pull the string tension all the way back up to standard/factory tension. I do explain to them that, based on how far flat it is, it may take a few tunings to get the piano back to standard pitch. Most folks say that they understand and are embarrassed that the piano went so long without service. But, they are very happy after the tuning...even though it may not be up to standard pitch..because it sounds so much better to them. Does that make sense? Brian P. Doepke AAA Piano Works, Inc. 260-432-2043 260-417-1298 -----Original Message----- From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Michelle Smith Sent: Friday, May 12, 2006 12:36 PM To: Pianotech List Subject: The pitch raise speech As a new tuner, I have read with much interest the non-emotional speech given to customers concerning the possible outcomes of a pitch raise. (Plate failure, string breakage, etc.) Is there a certain point (cents-wise) that you give this speech or is it based more on the condition/age of the instrument? Also, I'm assuming the customer's answer is usually in favor of the pitch raise. What do you do when they don't want to risk it? Go home or tune the piano to itself? Thanks for sharing your experiences. Michelle Smith Student Tuner Bastrop, Texas
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