Warranty Work Question

[Don]

Hi Mark,

No money, no work. Reshedule the appointment. Do the paper work first. Get
paid.

How would you be able to tell if it was a previous technicians "poor work"?
Unless you saw the instrument before and after the other technician's visit.

At 12:09 PM 11/2/2006 EST, you wrote:
>Greetings...
>
>I am scheduled to repair a piano for a client of mine. I was just 
>informed by them that it was to be paid by the manufacturer/dealer. I 
>was contact via phone with the manufacturing company and they have 
>sent me a form in which to fill out for this repair.
>Now the question...
>I have a very good business reputation with this client and would hate 
>to lose them. I am prepeared [even have scheduled a date, (this 
>Saturday) to make the necessary repairs]. But if the company tells me 
>they can't pay me after all, I am out the money. If I don't pull through 
>on repairing this piano, I could potentially damage an otherwise good 
>business relationship with a client. I am well aware that this is a word 
>of mouth business.
>What would you do?
>Also, this warranty form I need to fill out is asking me to make the call 
>if it is a factory defect or a defect in workmanship of a previous 
>technician. I DO NOT want to point fingers at anyone!
>What is a new technician to do here?  So many variables I guess.
>
>Thank you for your time
>
>Mark

Regards,
Don Rose, B.Mus., A.M.U.S., A.MUS., R.P.T.
Non calor sed umor est qui nobis incommodat

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