Just find a centerpin that will be tight in the birdeye and ream the flange bushing as needed.... David Ilvedson, RPT Pacifica, CA 94044 ----- Original message ---------------------------------------- From: mps at usol.com To: "Pianotech List" <pianotech at ptg.org> Received: 11/3/2006 1:59:51 AM Subject: Re: Warranty Work Question >Thank you to all for their honest answers... >The situation here is that when I tuned this piano the client told me >that another tech. had tried to repair this key. The problem with the >key is that sometimes it plays, others not. >On inspection it is evident that the jack is sliding too far side to side >and not going completely under the hammer butt to allow it to play. >Upon pulling the action and whippen assembly, I can see that the >birdeye at the jack flange is oval and jagged in shape. I'm thinking this >is my problem and to correct this I should just replace the entire >whippen assemblyand regulate this key. >The manufacturer has already sent me the whippen assembly gratus. >I will take the knowledgeable advice given here and put it to good use. >Thank you! >Mark >> On 11/2/06, mps at usol.com <mps at usol.com> wrote: >> > >> > Also, this warranty form I need to fill out is asking me to make >the call >> > if it is a factory defect or a defect in workmanship of a previous >> > technician. I DO NOT want to point fingers at anyone! >> > What is a new technician to do here? So many variables I >guess. >> >> Dear Mark, >> I've read several others' replies and thought I'd add my 2 cents. I >> suggest you call the manufacturer's rep back and clarify with them >> your own policies. If that means (as others have suggested) a >service >> call in which you evaluate the problem ($ X), and then calling the >> company on a regular business day to tell them your diagnosis and >> price for the actual repair ($ Y), getting them to confirm they'll pay >> you Y dollars to do the repair (and of course the X dollars for the >> diagnostic visit), you should be on very solid ground. >> Or you might give the rep a verbal quote based on what you're >> expecting to find, and plan on fixing it on Saturday. DON'T lowball >> your estimate because you may feel you want to "get in good" with >this >> company, or because the labor for hanging the hammers or making >the >> key set was twenty-five cents in their Chinese factory! >> The manufacturer's warranty payment form may ask "if it is a factory >> defect or a defect in workmanship of a previous technician" for the >> most noble reasons: to improve quality control in the factory &/or in >> dealer prep. For example, are the hammers clangy and "like rocks" >> because that's the way they make them, or because some over >zealous >> tech soaked them with way too much plasic & acetone (or other >> hardeners)? A "nice", forward thinking company would pay you for >your >> repairs in either situation. A chintzy one may try to weasel out of >> the situation, and suggest you bill the customer. IF they're 100% up >> front about this policy, there should be no problem -- you inform >the >> customer by phone ASAP (before you go out to his place) that they >> *might* have a potential monetary liability. >> Last of all, are you certain you're competent at the job ahead? If you >> have any doubts, that would be where you might disappoint your >client. >> If so, ask the list for advice, and search the list archives for >> appropriate solutions. >> Best wishes, >> Patrick Draine RPT >>
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