Business: getting and keeping customers

[donspiano-service at comcast.net]

I have been very successful with appointments, by getting the next appointment before I leave the job, also a short few questions, friends, family, with pianos who need a tuner, get numbers and call immediately , use the customer as a reference call and, follow through again, be sure to say thankyou if you are successful to your reference customer. They will remember this for sure and keep you up to date on new prospects.
Don Lemoine






 -------------- Original message ----------------------
From: KeyKat88 at aol.com
> Greetings, 
> 
>         Is it advantageous to be agressive with customers, ie; sending 
> reminder cards twice or calling if they dont call for a tuning within a month 
> after 
> you'e sent them one reminder? Or...is it a turn off. I tend to think it is a 
> turn off.
> 
>         Before I was a tuner, when I needed my piano tuned, I simply called 
> my tuner. IMHO, it is something you just neeeed as a piano player!  My tuners 
> throughout the years never sent me a reminder card.  I do send them to my 
> customers. I usually ask if they want a reminder.  Thoughts?
> 
> Julia 
> Reading, PA



-------------- next part --------------
An embedded message was scrubbed...
From: KeyKat88 at aol.com
Subject: Business: getting and keeping customers
Date: Sat, 7 Oct 2006 13:06:07 +0000
Size: 1563
Url: https://www.moypiano.com/ptg/pianotech.php/attachments/20061007/e8e62c31/attachment-0001.mht