S&S D with high strings/low action stack

[Ric Brekne]

David I.

Good point David,  I'll re-read the initial post.  But as I recall, this 
is a small school on the outskirts of civilization by US standards... 
border town nearly ?  You have the novelty of a lone dealer/tech who is 
rarely available and a school administration that was not aware 
evidently of what they should expect in terms of performance and hence 
service from the dealer/tech.  And, if the dealer/tech is responsible 
for the overstriking... well this is still a matter for Steinways table 
me thinks.  In anycase the school should not have to pay for repairs 
needed to a piano under warranty when the problems needing attention can 
be traced to the factory and/or their agents... yes ?

Interesting side bit to this.  In Europe most of this kind of thing has 
been done away with.  Everything that Steinway sells goes through one of 
the now very few Steinway House stores only found in the major cities of 
Europe. The reason for centralizing everthing had to do with exactly 
this kind of thing. Whether its been a successful adventure or not in 
dealing with this kind of quality control problem I dont know.  But I 
understand the sentiment.

Cheers
RicB

---------
But haven't these hammers been filed quite a bit?   How would one 
estimate where they were originally, as far as over-striking?   

David Ilvedson, RPT
Pacifica, CA  94044


Richard Brekne writes:

 >Hi again

 >Well it looks like our (actually you had it all along) origional call on
 >this was the right one. Nice one.

 >As far as solutions go... Its all well and fine that Steinway sends you
 >some shims to raise the action... this will get you a ways down the road
 >to be sure.  But it sounds like the guy from the service department out
 >and out admits a production fault concerning the plate height to begin
 >with.  Ok... he gives 7&7/8's as a max and you say you are perhaps at
 >8... but.... hey....  That coupled with the symptoms you give clearly
 >show the piano left the factory with a problem that should have been
 >corrected.... at least it looks pretty clear from hear :)  Couple in
 >also that he is recommending a new set of hammers with a custom
 >bore..... wellllllll..

 >If the piano is under warranty then I think you have a good case...

 >I dont know how hard you want to press this given your situation there.  
 >Perhaps it might be easier to just shim and put on a new set of hammers
 >in the end.  Whose paying for all the effort and parts then ??  You say
 >he reccommends <<buying>> a set of hammers ??... on a warranty piano ??

 >Something sounds a bit off the proverbial wall here.

 >In any case... I'd shim the stack whatever you need / can get,  hang a
 >new set of hammers, leave the keyframe as is... and send S&S the bill :)

 >Cheers
 >RicB