Stumped

[Diane Hofstetter]

You can't afford to identify too emotionally with 
the customer here.  When you want to do more than 
you can, they wonder why you don't.  If you are 
kind but firm about the situation, they put the 
blame where it belongs ( not on you ).

Andrew Anderson Incredibly well said!  I think I will frame those words for when I need them, Thank you, Andrew.Diane
Diane Hofstetter
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20071203/9a165147/attachment.html