Stumped

[Leslie Bartlett]

Before knowing the lady's abilities, I asked the man if he would consider a
Yamaha U1 which is supposed to be "good"- and since the one selling it is
arguably the best rebuilder in town, I would trust anything he said......
The guy spent all the time I was working, up on the computer. At one point
he came down and said he found a U1 for half the price, in Atlanta,
Georgia..................          Uh, he had heard a little about that
"grey market" stuff, but still, "half the price".....................   So,
I guess it's time to wake up and let him live with his own choices. After
all, he knew how she played, and he says he's a retired engineer........
DUH.   
 
thanks for encouraging words. They were gold for this day.
les

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Diane Hofstetter
Sent: Tuesday, December 04, 2007 1:19 AM
To: pianotech at ptg.org
Subject: Stumped



You can't afford to identify too emotionally with 

the customer here.  When you want to do more than 

you can, they wonder why you don't.  If you are 

kind but firm about the situation, they put the 

blame where it belongs ( not on you ).



Andrew Anderson
 
Incredibly well said!  I think I will frame those words for when I need
them, Thank you, Andrew.
Diane


Diane Hofstetter


No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.503 / Virus Database: 269.16.13/1169 - Release Date: 12/03/2007
10:56 PM


-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20071204/6ad82932/attachment.html