Scheduling question - benchmarks - business sense

[David Andersen]

Bravo. This is what I was waiting for; thanks, Mike....
DA

On Dec 7, 2007, at 7:56 AM, Mike Spalding wrote:

> It's interesting to see what each of us feels is important in  
> creating/maintaining a respectful relationship with our customers.   
> It's obviously not the same for each of us.  I tend to think that  
> there is a natural selection process going on, and we and our  
> customers are more or less equal participants in the process.  If  
> we believe that using the customer's bathroom is not only OK, but a  
> normal and expected part of the visit, then we will, over time, end  
> up with customers who agree (or at least don't mind), since the  
> ones who object will not call us back.  Or we will decide not to  
> tune for the individuals who object.  One of my mentors uses the  
> first visit pitch raise to audition (her word) new clients.  If  
> they accept her advice to schedule a fine tuning a month after the  
> pitch raise, or if they respond to the first post-card reminder,  
> they stay on her list.  If not, she wastes no energy mailing or  
> phoning to schedule future tunings.  Over time, tuners and  
> compatible piano owners tend to find each other.  The lesson for  
> those who understand this process is, your attitude and behavior  
> will determine what kind of clientele you  end up with.
>
> Mike
>
> David Love wrote:
>>
>> I figure that advice was for the young who can still hold it.
>>
>> David Love
>> davidlovepianos at comcast.net
>> www.davidlovepianos.com
>>
>> -----Original Message-----
>> *From:* pianotech-bounces at ptg.org [mailto:pianotech- 
>> bounces at ptg.org] *On Behalf Of *alan forsyth
>> *Sent:* Friday, December 07, 2007 6:39 AM
>> *To:* Pianotech List
>> *Subject:* Re: Scheduling question - benchmarks - business sense
>>
>>
>> "Never, never, never use the bathroom in the customers home.  You  
>> are invading their privacy.  "
>>
>>
>> **Since when?  It would invade my dignity having to hide behind a  
>> tree outside!**
>>
>>
>> **AF**
>>
>>     ----- Original Message -----
>>
>>     *From:* Ron and Lorene Shiflet <mailto:rlshiflet at cableone.net>
>>
>>     *To:* Pianotech List <mailto:pianotech at ptg.org>
>>
>>     *Sent:* Friday, December 07, 2007 7:16 AM
>>
>>     *Subject:* Scheduling question - benchmarks - business sense
>>
>>