Scheduling question - benchmarks - business sense

[David Love]

If I ain't good enough to use their bathroom, I sure ain't good enough to
touch their piano.

David Love
davidlovepianos at comcast.net 
www.davidlovepianos.com

-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Mike Spalding
Sent: Friday, December 07, 2007 7:57 AM
To: Pianotech List
Subject: Re: Scheduling question - benchmarks - business sense

It's interesting to see what each of us feels is important in 
creating/maintaining a respectful relationship with our customers.  It's 
obviously not the same for each of us.  I tend to think that there is a 
natural selection process going on, and we and our customers are more or 
less equal participants in the process.  If we believe that using the 
customer's bathroom is not only OK, but a normal and expected part of 
the visit, then we will, over time, end up with customers who agree (or 
at least don't mind), since the ones who object will not call us back.  
Or we will decide not to tune for the individuals who object.  One of my 
mentors uses the first visit pitch raise to audition (her word) new 
clients.  If they accept her advice to schedule a fine tuning a month 
after the pitch raise, or if they respond to the first post-card 
reminder, they stay on her list.  If not, she wastes no energy mailing 
or phoning to schedule future tunings.  Over time, tuners and compatible 
piano owners tend to find each other.  The lesson for those who 
understand this process is, your attitude and behavior will determine 
what kind of clientele you  end up with.

Mike

David Love wrote:
>
> I figure that advice was for the young who can still hold it. 
>
>  
>
> David Love
> davidlovepianos at comcast.net
> www.davidlovepianos.com
>
> -----Original Message-----
> *From:* pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] 
> *On Behalf Of *alan forsyth
> *Sent:* Friday, December 07, 2007 6:39 AM
> *To:* Pianotech List
> *Subject:* Re: Scheduling question - benchmarks - business sense
>
>  
>
> "Never, never, never use the bathroom in the customers home.  You are 
> invading their privacy.  "
>
>  
>
> **Since when?  It would invade my dignity having to hide behind a tree 
> outside!**
>
>  
>
> **AF**
>
>     ----- Original Message -----
>
>     *From:* Ron and Lorene Shiflet <mailto:rlshiflet at cableone.net>
>
>     *To:* Pianotech List <mailto:pianotech at ptg.org>
>
>     *Sent:* Friday, December 07, 2007 7:16 AM
>
>     *Subject:* Scheduling question - benchmarks - business sense
>
>      
>