AAAAAAAAAAARRRRRRRRRRRRRGGGGGGGGGG!!!!!!!!!!!!! HYPERSENSITIVE or what? Geesh!!!!!!!!!!!!!! If ya gotta go, ya gotta go!!!!!!!!!!!!!!!!! Maybe I've just got too much business...... Whatever. Terry Farrell ----- Original Message ----- Personally, I'd rather not do anything to give the customer a reason not to call me back. There is no way of knowing what, if anything, the reason might be for the customer not to call you back. If we knew exactly what that "moment of truth" is, then it would be easy. But we don't. Some customers are very forgiving. But what works for one customer might not work for another customer. Not only that, but what works for one customer the first time you see her, might not work the second time. So you never know what "not do anything to give the customer a reason not to call me back", It could be anything. It could be nothing. That is why I said, all you can do is be on your best professional behavior, and hope for the best. BTW, for more information on this subject, there is a book out, written by some guy who used to live in Alabama, but now lives in some God forbidden place, where it never gets cold. :) Wim -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20071207/066f5521/attachment.html
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