On new customers, I ask " can you get to the piano ?" usually they can. " play middle C please ", If they don't know what that is, I explain its 2 blacks then 3 then 2 etc. If the pitch is down I explain that I'll need extra time, maybe 2 trips and of course an evaluation of its overall condition. I get to hear some of what I'm in for and can schedule accordingly. As far as what other tooner/techs have done in the past, I try not to condem them, after 25 years sometimes I get to cringe at some of my old work too spirited as it may have been. T, Ayers ************************************** See what's free at http://www.aol.com. -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20070710/d71829a7/attachment.html
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