Ditto, I always tell new customers upfront on the phone that they may be looking at extra cost. I never had problem and sometime the customer is happy if they only have to pay the normal tuning fee. Better to have them prepare for the worst. Wayne Wayne Walker Piano Tuner / Technician Musicstop Acoustic Piano Service 264 Herring Cove Road Halifax, NS, Canada B3P 1M1 902-221-1540 902-496-0041 Fax HYPERLINK "http://www.musicstop.com/"www.musicstop.com -----Original Message----- From: Farrell [mailto:mfarrel2 at tampabay.rr.com] Sent: Monday, July 09, 2007 7:30 PM To: Pianotech List Subject: Re: Here comes the pitch That's why I always tell folks about the possibility of a pitch raise when I first talk to them on the phone. That way they already know that if the piano is flat, it will need more than just a tuning and will cost more. If they balk at the initial phone conversation, well then, I guess we save both parties the hassle. I'd say maybe one in 20 or 30 first-time clients get shook up about the possibility of a pitch raise. Terry Farrell ----- Original Message ----- From: HYPERLINK "mailto:tune4u at earthlink.net"Alan Barnard To: HYPERLINK "mailto:pianotech at ptg.org"pianotech at ptg.org Sent: Monday, July 09, 2007 5:24 PM Subject: RE: Here comes the pitch What does one do when confronted with a piano too flat (or sharp) to tune but the customer will not cough up any $ for the extra work to tune and stabilize it? If I can't sell someone on proper service (and I WOULD try to educate and sell what's needed)--and it's obvious that this piano's tunings are, shall we say, infrequent--then I would certainly tune the piano as it sits and feel not the slightest shred of guilt about it. But I would not leave my card in the piano and I wouldn't leave any notes about what I did. Alan Barnard Salem, MO _____ I am using the free version of SPAMfighter for private users. It has removed 2420 spam emails to date. Paying users do not have this message in their emails. Try HYPERLINK "http://www.spamfighter.com/len"SPAMfighter for free now! No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.2/891 - Release Date: 7/8/2007 6:32 PM -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20070710/0eaf4ba4/attachment-0001.html -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/gif Size: 176 bytes Desc: not available Url : https://www.moypiano.com/ptg/pianotech.php/attachments/20070710/0eaf4ba4/attachment-0001.gif
This PTG archive page provided courtesy of Moy Piano Service, LLC