In a message dated 9/14/2007 11:18:32 P.M. Eastern Daylight Time, rnossaman at cox.net writes: how do you break the news to the owner that their piano is the Antichrist, and you'll be charging more for the inconvenience than you quoted First of all, I quote a range, not an exact price. This gives me wiggle room. Then I tell them the pins are very tight, making tuning difficult. The job takes longer, and I need to charge more as a result. I get paid extra for the extra work. I charged the store extra for warranty tunings with tight pins as well, BTW. In extreme cases, where I've ended up with a sore arm or shoulder due to tight pins, the customer gets tagged "don't tune again" on my list. If they do call me back, I politely decline, as I did on one the other week. Bob Maret, RPT Piano Technician ************************************** See what's new at http://www.aol.com -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20070915/271393d5/attachment.html
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