No- shows..... again

[Tom Servinsky]

Ed
Well said.  There are multiples ways you can deal with the occasional no 
show. I agree that  finding a way which fits your comfort zone is best.. If 
you're the type that wants to leave a bill and demand your time be 
reimbursed, go for it  Been there, did that.
 Never, never, never did I ever get reimbursed with that approach. Plus I 
lost the customer for good at that point.
  My current approach is to let sleepy giants sleep. Usually I have a lot of 
other customers I can plug and feel that time on a short notice. I'll leave 
my card and if an apology doesn't come my way in a very short order, the 
customer is fired at that point. However most times it generally is an 
honest mistake and the customers are very apologetic. If the customer offers 
a little   something extra for my extra trip I'll usually down-play it and 
say that isn't necessary, but graciously accept the gift.
Tom Servinsky
----- Original Message ----- 
From: <A440A at aol.com>
To: <pianotech at ptg.org>
Sent: Friday, August 01, 2008 6:25 AM
Subject: Re: No- shows..... again


>
> << How do you deal with a no show appointment? Do you bill them? Bill 
> half?
> Not
> at all? Any other way to deal wit them? >>
>
> Greetings,
>   I think it depends on what you want. Some customers are worth keeping,
> some not.  That may mean sending a bill for your time, overlooking it in 
> the
> interest of greater profit, (or good), or adding a surcharge on the next 
> visit,
> etc.
>   There are customers that will offer to pay for your time, and others 
> that
> will not even register that their carelessness has cost you.   I suggest 
> do
> whatever keeps you from feeling resentful. It may take a little courage, 
> up
> front, but step by step, we effect our lives in a positive way by speaking 
> our own
> truth and letting our world reflect that.
>   Our day by day decisions determine what our life is like, and gradually,
> over the years, our clientele develops around our own personality. They 
> aren't
> really "them", but, rather, "They are us",  so we are responsible for what
> kind of a career we have.  We, in some way, choose our customers, and  If 
> taking
> care of ourselves means that we lose the occasional  inconsiderate 
> customer,
> is that a big loss or simply cleaning up our customer base to better suit 
> our
> vocation?
> Regards,
> Ed Foote RPT
> http://www.uk-piano.org/edfoote/index.html
> www.uk-piano.org/edfoote/well_tempered_piano.html
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