No- shows..... again

[atonal at telusplanet.net]

I'm quite surprised that nobody has mentioned the obvious: phone your next 
appointment to confirm that they are home. After a couple of no-shows years ago 
when I first started private tuning, I make it a habit to quickly call and confirm that 
they are indeed home and expecting me. If I get a message, I kindly remind them of 
the tuning appointment, and they can contact me in the next half hour or I will have to 
re-schedule. If there is no answer, I try again in 15 minutes. If there is still no 
response, I either have a break, or can move my next tunings ahead and finish the 
day earlier. 

In most cases I get an apologetic phone call later and re-book the appointment. 
Given the price of gas currently, phoning first seems obvious before driving across 
the countryside hoping they remembered the appointment.

Regards, 

Rob Kiddell RPT
Edmonton, Canada
www.atonal.ca


> Just curious List,
> 
> 
> How do you deal with a no show appointment? Do you bill them? Bill
> half? Not at all? Any other way to deal wit them?
> 
> TIA,
> 
> Rich Galassini
> Cunningham Piano Company
>