Customer Complaint on Tuning

[Farrell]

Naw, I don't think so. The same notes will sound fine to her in some tunes, but "wrong" in other tunes. She agrees that all my octaves and other intervals sound fine.

I strongly suspect the problem is a mixture of used-to-the-piano-being-out-of-tune, dementia, deafness and loneliness - not voicing (but thanks anyway!).

Terry Farrell
  ----- Original Message ----- 
  From: pcpoulson at sbcglobal.net 
  To: Pianotech List 
  Sent: Friday, August 15, 2008 3:09 PM
  Subject: Re: Customer Complaint on Tuning


  Terry: I had a customer who kept telling me that one note was "flat". I tuned that note upside down, backwards, and forwards, and she still wasn't happy. Finally when I asked her what she meant by "flat", she said "You know, dull." She was complaining about the tone! I did a quick bit of voicing and she was happy. Could this be the issue with your piano - uneven voicing?
  Patrick C. Poulson
  Registered Piano Technician
  Piano Technicians Guild
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080815/c4334ac7/attachment.html