Customer Complaint on Tuning

pcpoulson at sbcglobal.net pcpoulson at sbcglobal.net
Fri Aug 15 13:09:42 MDT 2008


Terry: I had a customer who kept telling me that one note was "flat". I tuned that note upside down, backwards, and forwards, and she still wasn't happy. Finally when I asked her what she meant by "flat", she said "You know, dull." She was complaining about the tone! I did a quick bit of voicing and she was happy. Could this be the issue with your piano - uneven voicing?
Patrick C. Poulson
Registered Piano Technician
Piano Technicians Guild
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