Customer Complaint on Tuning

[David Ilvedson]

Terry,

I would refer her to Phil Bondi...

David Ilvedson, RPT
Pacifica, CA  94044

----- Original message ----------------------------------------
From: "Phil Bondi" <phil at philbondi.com>
To: "Pianotech List" <pianotech at ptg.org>
Received: 8/15/2008 9:35:19 AM
Subject: Re: Customer Complaint on Tuning


>Terry, I would offer to tune the piano again..no charge. 
>This way in her mind you're 'honoring' your service fee.

>If after that she still has problems, then I would do one of 
>the following:

>-Tell her you have done all you can do..pitch raised, 
>checked unisons, re-tuned..it's time to try someone else. I 
>suggest Tom Driscoll. He's an expert with 70's Baldwins.

>-Refund her money and call it a day..that way you can sleep 
>at night.

>-Phil Bondi(Fl)