Refunds

[John Dorr]

I changed the name of the thread from "customer complaints" as per request.

I'm weighing in with those who say there is probably no pleasing this lady and 
no matter what you do she will speak ill of you.  That's my best guess.  So 
you might as well keep the money as a "hedge", even, against a future tuning 
you _MAY_ lose due to her besmirching of your reputation.  You won't win 
whether you refund or not, and you've been there twice!  You deserve the 
dough.

I'm also weighing in with those who say it's a great attitude to look at these 
challenges as an opportunity to learn something more.  Terry, I've been 
reading your posts for years and I totally respect you and I'm sure your 
tuning was great.  I'm sure YOU know more than me, so I'm not pointing any 
kind of finger at you.  Just in general, I'm saying that callbacks can OFTEN 
be an opportunity to learn something new.

Like many others, I've had callbacks and learned from them.  One of mine was a 
large pitch raise which changed the tone of the piano, necessitating voicing, 
so I made money subsequently voicing the piano AND learned from it.  On 
another, the (very accomplished) pianist heard the hammer EVER-SO-SLIGHTLY 
nicking the adjacent higher note's right string when the shift pedal was 
engaged, and I realigned the hammer.  I couldn't quite hear it in normal 
tuning or checking, but she did.  Anecdotes will abound on this list.

Your lady MAY actually have heard something or may be just befuddled with the 
new sound of a well-tuned piano.  I don't know.  I think your attitude has 
been a good one and you've earned your money.  Deposit your check and scratch 
your head --- but don't tune for her anymore unless you just relish the 
challenge.

Respectfully,
John Dorr, RPT
Helena, MT