Customer Complaint on Tuning

[Tom Servinsky]

Customer Complaint on TuningAgreed! It's one thing if you legitimately screwed up and the guilt is overwhelming to compensate her for her unhappiness. But if what you have done is on par for what is considered acceptable piano service and she's still not pleased, then there's nothing that is going to please her.Move on and don't look back. I'm sure she done this with other subcontractors as well.
Some people are just sour-pusses.
Tom Servinsky
  ----- Original Message ----- 
  From: Jon Page 
  To: pianotech at ptg.org 
  Sent: Saturday, August 16, 2008 7:56 AM
  Subject: Customer Complaint on Tuning


  >Keep your honestly earned money and just tell her politely to use
  >someone else next time.


  If she's dissatisfied, she will be whether you refund or not. If she is going
  to speak disparagingly of you, she will whether you refund or not.


  People already might know that she does not have both oars in the water.


  A refund would be construed as an admission of sub-par work, more so than
  customer appeasement.


  When you walk into someone's home you do not know what you will run into.


  Remember these two quips:
  No good deed goes unpunished
  The more you bend over backwards, the more they take advantage (rephrased)


  Illagitime non carborundum
-- 

  Regards,

  Jon Page
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