[pianotech] Dampp-Chaser Brochure

[Roger Wheelock]

Hello Matthew,

 

Thank you for your post about the Piano Life Saver brochure.  I would like to address your concerns and reassure you that we are not trying to eliminate work for technicians.  We have done our very best to support all of our loyal installers over the years, while helping novices understand the benefits of our product along with the technical intricacies associated with installation, care and maintenance of the system.

 

We consider that maintaining pitch and providing a high quality tuning are two separate issues.  Pitch stability eliminates the need for a pitch adjustment prior to completing the tuning.  The two pass tuning can be a nightmare for the technician who invests a significant amount of extra time for a fixed tuning fee.

 

Technicians, who make this distinction clear to their customers, can provide higher quality tunings with the possibility of additional service like voicing and regulation that is good for the piano and good for the piano owner.

 

The brochure is designed to initiate a conversation with the piano owner.  Some technicians have difficulty in suggesting the purchase of a relatively expensive addition even when it provides value beyond the initial investment.  By leaving a brochure with the piano owner, a follow-up call becomes natural without any sense of trepidation on the part of the technician.

 

Our approach has not really changed over the 13 years I have been with the company.  We know that if we are not supporting the technician in our market, we will not be a sustainable business over the long haul.  In this regard we provide significant sales support through PTG classes and the "technicians' only", password protected section of our web site.  Teresa Severin is also available to work with you individually on growing your business.  Just let us know how we can help.

 

Roger

 

Roger Wheelock, VP

Dampp-Chaser Corp.

  ----- Original Message ----- 
  From: Matthew Todd 
  To: pianotech at ptg.org 
  Sent: Monday, December 22, 2008 9:30 AM
  Subject: [pianotech] Dampp-Chaser Brochure


        I was just curious as to what everyone thought of the new DC brochure shown on p. 7 of the Dec. journal.

        I am not sure how I feel about that.  Maybe I read into things too much, but if someone told me that I can now keep my piano on pitch constantly, I would probably get the sysem and never call my piano tuner again.  And then when my piano did start sounding out of tune, I would call my tuner and tell him that it was a false statement he made about "constantly".

        Did I jump the gun here?  Do any of you have the brochure?  Maybe the inside explains more about regular piano tunings.


        TODD PIANO WORKS 
        Matthew Todd, Piano Technician 
        (979) 248-9578
        http://www.toddpianoworks.com 
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