Ya think? Whew. DA > Merry Christmas ? <g> > Joe Goss RPT > Mother Goose Tools > imatunr at srvinet.com > www.mothergoosetools.com > ----- Original Message ----- > From: Keith McGavern > To: pianotech at ptg.org > Sent: Sunday, December 28, 2008 3:04 AM > Subject: Re: [pianotech] Satisfied but persistent customer question > > David, > > I am a little confused by this part of your post. Surely you are not > attempting to convey what I should do? If so, I don't have a problem > with the manner in which I am handling this particular account. This > church and I have a terrific relationship. And gee, David, any > problem this church has is ultimately my responsibility, unless you > intend to come to my neck of the woods and explain to these folks > they need the services of which you speak, that I have set a poor > precedent and that from now on you will be their technician. > > Slightly amused as I am certain you meant well, it just appeared > kind of odd to me since I didn't ask for any help or opinions in the > first place. My comments were solely addressed to Geoff as a > possible route other than the one he indicated he was experiencing. > > Sincerely, > > Keith > > On Dec 27, 2008, at 11:15 PM, David Love wrote: > >> First order of business would be to make sure that the piano >> doesn’t move off pitch very far between tunings. Stability on >> pianos that have rendering problems and extreme bearing angles or >> string to felt friction issues (like the Kawai) requires that the >> piano stays as close to pitch as possible. Churches are notorious >> for poor control of conditions that contribute to instability. A >> full DC system with bottom cover and upper string cover is called >> for and if that’s not the issue then you need to address the >> problems that are creating poor rendering (at their expense) such >> as restringing, dressing capo bars, changing agraffes, modifiying >> counterbearing angles or areas if necessary. If every tuning >> requires you to make two trips at the price of one then I wonder >> how much value this customer really has under the present >> arrangement. If the problem isn’t the quality and stability of >> your tuning (and I’m assuming it’s not), don’t make their problem >> yours. Help them solve their problem with some well thought out >> analysis and proposals and don’t apologize that they will have to >> pay for it—of course, it may be a bit late for that as you’ve set a >> poor precedent. ... >> David Love >> www.davidlovepianos.com >> From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] >> On Behalf Of Keith McGavern >> Sent: Saturday, December 27, 2008 8:10 PM >> To: pianotech at ptg.org >> Subject: Re: [pianotech] Satisfied but persistent customer question >> Geoff, >> I have a situation that might be somewhat similar to yours. >> I have a sister pair of M&H BBs in a church. These pianos >> absolutely defy rendering with certainty. >> Once I accepted this reality, I initiated making two courtesy >> visits: The first, one week after the tuning, the second two weeks >> after the tuning. The first courtesy visit I invariably find >> numerous unions significantly out and make the necessary >> corrections. The second week I find fewer unisons out and correct >> those. This is the only way I am able to be satisfied that the >> customer has a piano that is actually in tune. Fortunately for me >> though, the client is close enough that these courtesy visits far >> outweigh having to be concerned with charging additional fees. >> However, I see no reason on this particular piano you mention that >> you couldn't incorporate an additional charge for that type of >> service. This would eliminate call backs per se, and you would be >> professionally accepting this as one beast that can't be dealt with >> in one visit. If the customer is not amenable to some additional >> charges for what appears to be a very justifiable circumstance, >> then you will have to decide if you want to remain uncomfortable >> for the rest of your service days with this customer and this piano. >> It seems an easy call to me. Some things in life require greater >> effort and cost to arrive at desired results. >> Sincerely, >> Keith >> On Dec 27, 2008, at 8:48 PM, Geoff Sykes wrote: >> >> >> I have a customer with a 1982 Kawai KG-C6 grand. She's a musician. >> She has ears. This piano is a nightmare to tune. Getting the >> strings to render through the bearing points so that it is stable >> enough that I even feel comfortable leaving requires far more >> pounding than I think any piano should endure. -- Geoff > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20081228/9a6f123a/attachment.html>
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