[pianotech] Satisfied but persistent customer question

Geoff Sykes thetuner at ivories52.com
Sun Dec 28 12:19:15 PST 2008


My thanks to all who have contributed to this discussion. The fact that many
of the responses echoed similar viewpoints is helpful. 

I routinely check plate and pinblock bolts on every piano I service. On this
particular piano I have also already tapped down the hitch pin loops, lubed
the bearing points, (ProTek), and done some voicing. I may have to voice it
down a little more as she still thinks it's way too bright. And that may
help. I have not yet addressed string leveling, and perhaps I should do that
next. 

She already has a full DC system installed by a previous technician, but she
doesn't use it. Since I don't have to sell her one perhaps I can convince
her to plug the existing one back in. I guess it's also time to discuss with
her, again, the benefits of bottom and top covers, and closing the lid once
in a while. 

Restringing, capo dressing and agraffes are something she is NOT going to do
at this time. $$$

Someone mentioned the PitchLock system. I've only read about it and seen
pictures. If anyone has first hand experience with PitchLock I would like to
hear more.

Thanks all --

-- Geoff


• Geoff Sykes, RPT
• 626-799-7545
• www.ivories52.com 

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