Steinway parts cost

[Alan Barnard]

One of my favorite stories was the customer who insisted--firmly--that ONLY S&S parts be put in his vintage grand (an "O", as I recall, he's since left the area). So, I ordered a pair of replacement wound strings for D2 from Steinway.

They were drop-shipped from Mapes and the bill was substantially more than it would have been had I ordered them direct from Mapes. I put the usual mark-up on the strings and the customer paid, but was not thrilled when I let him in on the "joke". 

So Steinway or Mapes? Steinway or Renner? 

Ignorance is so expensive!

And does Steinway print a parts catalog or price list? Not to my knowledge, and certainly won't have it on the web, I'm sure. When I ordered those strings, I asked if a parts list or catalog was available and the S&S guy just said: "Tell me what you want", in such a voice that I could clearly sense that he was looking down his nose at this little hick from the shticks like he was a recent lottery winner and I'd just called to tell him I was his mother's sister's third child's brother-in-law and could I borrow some money.

Alan Barnard
Salem, MO




Original message
From: "Diane Hofstetter" 
To: pianotech at ptg.org
Received: 2/11/2008 3:31:55 PM
Subject: Steinway parts cost


I'm preparing a rebuilding quote on a Steinway M from the 1920's for the piano store I work for part-time.  The customer wants Steinway parts, but I just tried Steinway's phone number from the Journal and it is too late in the day.  Is there no way to get this information online?  It seems that in this day and age....
 
Diane
Diane Hofstetter
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