Steinway parts cost

[Porritt, David]

Alan:

 

Yes, Steinway does publish a price list in .PDF format.  The latest one
was published about 3 weeks ago.  Ask them for one and they'll send it
or send me a private email & I'll send it to you.

 

dp

 

____________________

David M. Porritt, RPT

dporritt at smu.edu <mailto:dporritt at smu.edu> 

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On
Behalf Of Alan Barnard
Sent: Monday, February 11, 2008 3:46 PM
To: pianotech at ptg.org
Subject: RE: Steinway parts cost

 

One of my favorite stories was the customer who insisted--firmly--that
ONLY S&S parts be put in his vintage grand (an "O", as I recall, he's
since left the area). So, I ordered a pair of replacement wound strings
for D2 from Steinway.

They were drop-shipped from Mapes and the bill was substantially more
than it would have been had I ordered them direct from Mapes. I put the
usual mark-up on the strings and the customer paid, but was not thrilled
when I let him in on the "joke". 

So Steinway or Mapes? Steinway or Renner? 

Ignorance is so expensive!

And does Steinway print a parts catalog or price list? Not to my
knowledge, and certainly won't have it on the web, I'm sure. When I
ordered those strings, I asked if a parts list or catalog was available
and the S&S guy just said: "Tell me what you want", in such a voice that
I could clearly sense that he was looking down his nose at this little
hick from the shticks like he was a recent lottery winner and I'd just
called to tell him I was his mother's sister's third child's
brother-in-law and could I borrow some money.

Alan Barnard
Salem, MO

________________________________

Original message
From: "Diane Hofstetter"  
To: pianotech at ptg.org
Received: 2/11/2008 3:31:55 PM
Subject: Steinway parts cost

I'm preparing a rebuilding quote on a Steinway M from the 1920's for the
piano store I work for part-time.  The customer wants Steinway parts,
but I just tried Steinway's phone number from the Journal and it is too
late in the day.  Is there no way to get this information online?  It
seems that in this day and age....
 
Diane
Diane Hofstetter

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