Hi John We inform them of the potential charge on the phone prior to the appointment. No surprises is a good policy. Dale Anytime I consider the piano not worth tuning, I just charge for a service call. That is of course after informing them, why. I would also explain the options, if any, and what the costs would be. John Ross Windsor, Nova Scotia, Canada _jrpiano at win.eastlink.ca_ (mailto:jrpiano at win.eastlink.ca) **************Start the year off right. Easy ways to stay in shape. http://body.aol.com/fitness/winter-exercise?NCID=aolcmp00300000002489 -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080127/9f2829c2/attachment.html
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