On Mon, Jun 2, 2008 at 6:59 AM, Farrell <mfarrel2 at tampabay.rr.com> wrote: > Interesting and timely post David. I'm off to an appointment this morning > to look at my second complaint in ten years about my tuning. The first one > was about five years ago and the lady was a looney. I wonder how this one > will shake out - it's been six months, but she said it "went out" right away > after I tuned it. I know I shouldn't do anything for her at no charge, but I > likely will - largely because of low number of complaints I've had. > > I've only had a couple complaints about tuning stability. Both were climate related. One of my regulars had me tune hers just before the humidity began dropping for the winter. Since she was a good customer, I touched up the most out of tune sections for free, but explained the root cause was the weather. And I wouldn't do this for free again. It's usually not our fault, no matter how insecure we might feel about our work. And I surely wouldn't give any freebies after 4-5 days time. I think Dean Howell stated in his book on Professional Piano Tuning that his invoices had a line to the effect that any complaint about the tuning needed to be made within a week's time. But as you said, it happens so rarely that you might want to do a freebie for business' sake. I just don't think I would in this scenario. Be strong, dude! <g> -- JF -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080602/a197cbdb/attachment.html
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