First Appointment

[reggaepass at aol.com]

Hi Todd,



What works well for me is to find out what I need to know by chatting with the customer at appropriate times in the service call.  I'm allergic to paper work and, personally, I don't particularly enjoy filling out forms.  But hey, that's just me.




Alan Eder


-----Original Message-----
From: Matthew Todd <toddpianoworks at att.net>
To: pianotech at ptg.org
Sent: Wed, 21 May 2008 8:07 am
Subject: First Appointment








Hello list,
  
 
  
I went to the dentist on Monday, and being a new customer, I had to fill out a questionnaire form.
  
 
  
I got to thinking how I can implement something of that nature with my first time customers.  Do any of you use a method or something similiar?  Can you share or attach what you have found works well?
  
 
  
 
  
Thanks!


TODD PIANO WORKS 
Matthew Todd, Piano Technician 
(979) 248-9578


 




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