First Appointment

[Paul T Williams]

Hi Matthew,

I never had a questionnaire form, but now that you mention it, it's a 
really good idea.  On first visits, however, I did advise that I would do 
more than just sit down and tune it.  I would do a "safety check" if you 
will checking plate screw tightness, pressure bar screw tightening, bridge 
inspections, soundboard and ribs and general action condition noting to 
the customer that the first visit would cost slightly more than a regular 
tuning fee and the customer nearly always was greatful.

IMHO, do it.

Paul




Matthew Todd <toddpianoworks at att.net> 
Sent by: pianotech-bounces at ptg.org
05/21/2008 10:15 AM
Please respond to
Pianotech List <pianotech at ptg.org>


To
pianotech at ptg.org
cc

Subject
First Appointment






Hello list,
 
I went to the dentist on Monday, and being a new customer, I had to fill 
out a questionnaire form.
 
I got to thinking how I can implement something of that nature with my 
first time customers.  Do any of you use a method or something similiar? 
Can you share or attach what you have found works well?
 
 
Thanks!


TODD PIANO WORKS 
Matthew Todd, Piano Technician 
(979) 248-9578
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080521/b22b0097/attachment.html