First Appointment

[Matthew Todd]

No. 12 is also good!  If you can't open the piano to tune it, you don't get paid!!!

Cy Shuster <cy at shusterpiano.com> wrote:          I keep a list by the phone of points to cover:
   
  New Customer Questionnaire
   
  1. Customer/Business Name
2. Contact Name & Phone
3. Mailing Address
4. Piano Type
5. Age
6. Last Tuned
7. Environment: Temperature & Humidity
8. Functional Problems
9. Special Needs (concert, tune to organ?)
10.  Driving Directions
11.  How did you hear about me?
12.  Is the piano locked?
   
   
  #2 is important; sometimes one spouse will book the appt from work, and you get to a locked gate or need directions and have no home phone # to call.
   
  #8 is also good: "Oh, yeah, by the way, a whole octave doesn't play at all, and the last guy said there were four broken strings."  That's what they call for, not the tuning (usually).
   
  --Cy--
  ABQ, NM
   



TODD PIANO WORKS 
Matthew Todd, Piano Technician 
(979) 248-9578
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