Scheduling Appointments in Advance

[Jean and David Weiss]

About 40% of my appointments are prescheduled at the previous appointment. I
prefer it that way, it reduces my time on the phone.  The prescheduled
clients get a reminder post cart one month in advance and phone call
reminder the day before.  I offer no discounts.  My 14 year old daughter
does the post cards for me, so I don't' even have to spend time on that.
(If you have kids put them to work.)  The computer prints out the labels,
she sticks them on and fills in the date, time and day.  

 

There was a Journal article by Keith Bowman a few years ago that for me laid
to rest the whole concept of discounts.  Basically no one gets a discount,
but I am willing to do something for something.  For example, a teacher who
actively sends clients my way will get a reduced tuning price in exchange.
Check out Keith's article.

 

David Weiss

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Matthew Todd
Sent: Wednesday, May 28, 2008 10:45 PM
To: pianotech at ptg.org
Subject: Scheduling Appointments in Advance

 

Just curious as to how many of you try and schedule the next tuning
appointment at your clients home before you leave?  Does that go well?

 

I am thinking about giving my clients two options.  They can choose schedule
their next appointment there, and I'll send 'em a reminder card a month
before, or if they don't want to schedule right then, I'll still send 'em a
reminder a month before, then call when their due date rolls around.  I have
been thinking about giving them a discount (maybe 5 bucks) if they schedule
for their next appointment.

 

Just curious.

 

Thanks in advance for the input,

Matthew

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