[pianotech] Service Call

[Fenton Murray]

Matthew,
Here's my approach. If I were charging 120 for a service call that takes me 1hr. I figure I'm getting 80 per hour with a 1/2 hr. service charge. The appointment cost me 1/2 hr to book, drive, paper work, ect. So, if I'm there 6 minutes removing a pencil the fee would be 40 plus .1 hr or $48. dig? Now, I want to make friends so I usually do this stuff for free, but sometimes not, just depends. Sometimes it's just a pedal adjust or sticky key and you need a pay schedule, so that's what I use. If you charge 125 for a 2 hr call then your at 50 per hour plus your 25 dollar service call. Works for me. If your trying to come up with an hourly fee, check your auto mechanic and plumber, don't go below those guys.
Fenton
  ----- Original Message ----- 
  From: Matthew Todd 
  To: pianotech at ptg.org 
  Sent: Sunday, November 16, 2008 2:09 PM
  Subject: [pianotech] Service Call


        What is the ethical way and amount to charge a service call to a client who has has lost something through the fallboard and you are called to remove it?

        I know of a tech who charges $120 per tuning, and his minimum service call is $120.  Removing an object that has fallen in the piano takes fives minutes, or less!

        What is the correct approach to fairness on me and my client?


        TODD PIANO WORKS 
        Matthew Todd, Piano Technician 
        (979) 248-9578
        http://www.toddpianoworks.com 
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