Just to clarify, I never said this technician charges $120 for five minutes. I have no idea what he would do in this situation. I probably should of never brought it up, but my point was that I am sure we all (most of us) work on a min. service fee. Thank you all for your great suggestions! I feel a lot better now. TODD PIANO WORKS Matthew Todd, Piano Technician (979) 248-9578 http://www.toddpianoworks.com --- On Mon, 11/17/08, tom <tomtuner at verizon.net> wrote: From: tom <tomtuner at verizon.net> Subject: Re: [pianotech] Service Call To: pianotech at ptg.org Date: Monday, November 17, 2008, 4:27 AM Matthew, You have received some excellent suggestions on your service call question. My take is to remove the pencil without charge if I’m in the area. (My territory is geographically small anyway) If the client is far away or is a Yutz I do charge for my time and gas. I had a 10 minute call 10 minutes from my house last week and charged the guy --who by the way is a client of 20 + years—five bucks. He laughed and threw me a sawbuck. Lunch the next day was on him. One last thing .In my opinion the guy who charges $120.00 for five minutes won’t get the chance to charge that customer again. I know everyone has to make a living and our time is valuable but I know I’d be frosted and would be unlikely to call that technician back. Ask yourself—How would I like to be treated in a similar situation and do what you feel is right. Tom Driscoll RPT Subject: [pianotech] Service Call What is the ethical way and amount to charge a service call to a client who has has lost something through the fallboard and you are called to remove it? I know of a tech who charges $120 per tuning, and his minimum service call is $120. Removing an object that has fallen in the piano takes fives minutes, or less! What is the correct approach to fairness on me and my client? Matthew Todd, Piano Technician -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20081117/cdc4d224/attachment-0001.html>
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