[pianotech] QRS Pianomation 2000CD+ not working after tuning/servicing piano!

[Ryan Sowers]

This was just a player unit, there was no ribbon cable that connected to the
action, so there was nothing to disconnect or connect.

I contacted QRS and they insisted that nothing I did during servicing could
cause the player to stop working. He thought it was just an unfortunate
coincidence. He claimed the disk drive is the weakest link in the system and
that if I send it in they would go easy on me for the repair. They want
technicians to like their product and he sympathized that I was in a pinch.
Great company to deal with: I was able to get a hold of a tech right away
and he was very helpful.

I'm going to pick up the unit tommorow evening and send it off and hopefully
all will end well. Luckily the customer has been very friendly and nice to
deal with.



On Thu, Jan 22, 2009 at 2:20 PM, Greg Newell <gnewell at ameritech.net> wrote:

>  Ryan,
>
>                 Was the player plugged in when you removed the ribbon cable
> to get the action out? More importantly was it still plugged into the wall
> when you plugged the ribbon cable back in after replacing the action? Could
> it be you sent a voltage spike into the unit? Is your insurance paid up? JJust a thought.
>
>
>
> Greg Newell
>
> Greg's Piano Forté
>
> www.gregspianoforte.com
>
> 216-226-3791 (office)
>
> 216-470-8634 (mobile)
>
>
>
> *From:* pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] *On
> Behalf Of *Ryan Sowers
> *Sent:* Thursday, January 22, 2009 11:31 AM
> *To:* pianotech at ptg.org
> *Subject:* [pianotech] QRS Pianomation 2000CD+ not working after
> tuning/servicing piano!
>
>
>
> I'm hoping someone out there has had this experience and has some insight!
>
> I was recently servicing a newer Story & Clark grand with a QRS Pianomation
> 2000CD+ system. This is just a player and doesn't record or have any sort of
> sensor rail that connects to the action. After tuning the piano I wanted to
> lubricate the hammer flanges so I pulled the action, I put the action back
> in and everything seemed great.
>
> A couple days later the client called to report that the player was not
> working. I called the company and they said there really wasn't anything
> that should be affected by normal servicing of the piano. He recommended
> just making sure all the cords were properly engaged. I went to the client's
> home yesterday evening and fiddled around with it but could see nothing out
> of place. I pulled the action again but could see nothing wrong.
>
> The box unit that attaches to the underside of the keybed comes on but
> won't play the disks. We tried several disks and even tried cleaning one.
> The screen just reads: "--" instead of displaying the number of tracks on
> the disk.
>
> Any ideas? Thanks!
>
> --
> Ryan Sowers, RPT
> Puget Sound Chapter
> Olympia, WA
> www.pianova.net
>



-- 
Ryan Sowers, RPT
Puget Sound Chapter
Olympia, WA
www.pianova.net
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