[pianotech] Door open, but customer not home - what would you do?

[David Ilvedson]

Good time for a nap or read a few chapters....

David Ilvedson, RPT
Pacifica, CA  94044

----- Original message ----------------------------------------
From: "Jon Page" <jonpage at comcast.net>
To: pianotech at ptg.org
Received: 7/15/2009 6:24:30 PM
Subject: Re: [pianotech] Door open,but customer not home - what would you do?


>I drove 45 minutes to a tuning (1st tuning) and there was no answer
>at the door, locked. I didn't walk around the house to find an open door;
>the appointment had been made only a few days previous. Stayed 15
>minutes (my max), knocking on the door and then left.

>Needless to say. "I was pissed!"

>Less than a week later I received a call from a mutual friend that the fellow
>had fallen in his kitchen due to a stroke and it wasn't until the following day
>that someone checked in on him. Had I been there before, I would have
>pressed the situation in regards to entry knowing/fearing the possibilities.
>(Cape Cod is big retirement community). Some people give me keys,
>others tell me where they're hidden.

>That rare time, you can be the rescue.

>On the barking dog... no way... walk away. Case in point:  "Door left 
>unlocked".
>Arrived, door locked, dog barking.  Walked away, called the customer later and
>the 'kids locked the door' but I didn't know that the dog was 
>confined in a cage.

>Got coffee and a much needed piece of chocolate cake. Life is good.

>A missed appointment is not lost time, it is valuable free time to linger.

>-- 

>Regards,

>Jon Page