I look on my calendar first thing in the morning to see if there is a note about the customer not going to be home but door open, or key under mat etc,, but if there is no precondition and I get there and there is no answer at the door, I go back to the car call them by cell phone, if no answer at either, I wait fifteen minutes and I leave a note in the mail box, " sorry I missed you give me a call ", and most of the time I get a call from them that night either extremely apologetic for forgetting or "I must have just missed you,,, or whatever or they had been some kind of emergency. I forgive them and rebook the appointment. I used to sit in driveways for up to an hour till I realized that all I was doing was getting myself angry. Now I stay a maximum of 15 minutes in case they are on the way and running late. I don't charge anymore for missed appts,, that was almost a sure way to loose a customer. Someone here I think Wim mentioned that missed appts really should be considered a part of our job description.. It doesn't happen that often and customers remember and appreceate forgiveness. T, Ayers Highland NY **************Can love help you live longer? Find out now. (http://personals.aol.com/articles/2009/02/18/longer-lives-through-relationships/?ncid=emlweu slove00000001) -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20090715/45430323/attachment.htm>
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