[pianotech] Dealer labor fees

[Ryan Sowers]

In piano work there is no such thing as "perfect". There are degrees of
perfection that are appropriate for various situations.

The trick with dealers is to develop trust. If the piano needs extra work
the dealer trusts that I will take care of the problem quickly and
efficiently and and charge them a reasonable rate. As long as you have a
good relationship with them and communicate I haven't had any real problems.


Of course, not all dealers are equal - just like all technicians are not
equal. I have refused to work for certain dealers. Fortunately I am lucky to
work with some terrific stores and are able to enjoy a win-win relationship.


On Thu, Jun 18, 2009 at 12:37 PM, David Love <davidlovepianos at comcast.net>wrote:

>  Remember, however, that less than perfect work that you do reflects on
> you with the customer, not the dealer.  I will routinely discount to the
> trade 10 – 15%, not more.  But never quote a price beforehand.  That simple
> tuning has a way of becoming an semi-tone pitch raise.  I don’t like walking
> away from a situation feeling a conflict between doing my best work and
> getting paid a reasonable amount.
>
>
>
> David Love
>
> www.davidlovepianos.com
>
>
>
> *From:* pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] *On
> Behalf Of *Ryan Sowers
> *Sent:* Thursday, June 18, 2009 11:15 AM
> *To:* pianotech at ptg.org
> *Subject:* Re: [pianotech] Dealer labor fees
>
>
>
> Part of the trick of dealing with dealers is to know how to work quickly
> and efficiently. I generally give dealers a 25% discount on my hourly rate,
> but compared to a retail tuning it comes out more like a 50% discount.
>
> My retail appointments take 1.5 to 2 hours whereas my dealer tunings
> usually take an hour.
>
> Most dealers don't expect perfect work. They are hiring you to help them
> make money. If you can help them make money they will love you.
>
> On Thu, Jun 18, 2009 at 7:03 AM, Richard <richard.ucci at att.net> wrote:
>
> What is % off reg. fees normally for dealer work ?
>
> Sent from my iPhone
>
>
>
>
> --
> Ryan Sowers, RPT
> Puget Sound Chapter
> Olympia, WA
> www.pianova.net
>



-- 
Ryan Sowers, RPT
Puget Sound Chapter
Olympia, WA
www.pianova.net
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