Great advise David! I used to do a LOT of store "warranty tunings" and get to the customers' house and find the junk they just sold them was in need of much more than a simple tuning....especially with the used crap they would sell. The customer, of course, would expect all the problems fixed along with the basic tuning....expecting a Steinway when they bought a 60 year old upright! What an uncomfortable situation to be in with a stranger!! Or...with new Young Chang G-150's from the first serial numbers from the China plant. they just purchased at Costco or one of those "tent or warehouse sales".. OMG! That was where I got out of that business of store work. Now..if anyone calls from a store...it's full price....PERIOD! including reg probs, sticky keys, etc....all full price! Nobody calls. What a suprise! Best, Paul T. Williams RPT UNL "David Love" <davidlovepianos at comcast.net> Sent by: pianotech-bounces at ptg.org 06/18/2009 02:38 PM Please respond to pianotech at ptg.org To <pianotech at ptg.org> cc Subject Re: [pianotech] Dealer labor fees Remember, however, that less than perfect work that you do reflects on you with the customer, not the dealer. I will routinely discount to the trade 10 – 15%, not more. But never quote a price beforehand. That simple tuning has a way of becoming an semi-tone pitch raise. I don’t like walking away from a situation feeling a conflict between doing my best work and getting paid a reasonable amount. David Love www.davidlovepianos.com From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Ryan Sowers Sent: Thursday, June 18, 2009 11:15 AM To: pianotech at ptg.org Subject: Re: [pianotech] Dealer labor fees Part of the trick of dealing with dealers is to know how to work quickly and efficiently. I generally give dealers a 25% discount on my hourly rate, but compared to a retail tuning it comes out more like a 50% discount. My retail appointments take 1.5 to 2 hours whereas my dealer tunings usually take an hour. Most dealers don't expect perfect work. They are hiring you to help them make money. If you can help them make money they will love you. On Thu, Jun 18, 2009 at 7:03 AM, Richard <richard.ucci at att.net> wrote: What is % off reg. fees normally for dealer work ? Sent from my iPhone -- Ryan Sowers, RPT Puget Sound Chapter Olympia, WA www.pianova.net -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20090618/cb997968/attachment-0001.htm>
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