Greg, I certainly cannot argue with the notion of helping the supplier help us better. However, I find that such a notion almost always falls on deaf ears. I've had a discussion with the Chicago supplier regarding a customer service issue and got precisely nowhere, not even an apology for their error. I recently (10 days ago) emailed a (non-piano) business, full of praise for their quality and service, as well as a request/suggestion. No response. Just trying to get my newspaper delivered in the same manner I used to deliver them (as a 6th-grader!), the same as my dad before me delivered them... in a simple, customer-focused fashion. My forehead gets so bloody these days, so when I have the option of going with a business that provides basic customer service without a big argument, that's where I go. That's where I get my website hosting, my landline telephone service, my car repairs, my groceries. Hence my flip response. Paul -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20090903/80dc78d8/attachment.htm>
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