>From Paul Bruesch: "However, I find that such a notion almost always falls on deaf ears. I've had a discussion with the Chicago supplier regarding a customer service issue and got precisely nowhere, not even an apology for their error." I just had opportunity to converse with said supplier about some defective parts. They bent over backwards to make things right, including prepaid return UPS and free extras (so to speak). I never asked for any of it, I merely wanted them to be aware of the problem. So...just depends, I guess. Debbie L. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20090903/39078cd9/attachment.htm>
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