[pianotech] Recent parts order

[Gerald Groot]

I've had the same problem and more Greg, far too often with the Chicago
supplier.  They never seem to be at fault for anything from shorting me on
an order, to sending a replacement string made to order FROM a string that I
had sent in to them for duplication!  The string I received back was nothing
like what I sent.  They refused to acknowledge their error but after MUCH
arguing and finally a little yelling on my behalf, they replaced the string
again and it still wasn't right.  Consequently, several years ago, I gave up
on them completely and have ordered elsewhere ever since.  

 

Jer Groot RPT

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of paul bruesch
Sent: Thursday, September 03, 2009 3:02 PM
To: Pianotech List
Subject: Re: [pianotech] Recent parts order

 

Greg, 

I certainly cannot argue with the notion of helping the supplier help us
better. 

However, I find that such a notion almost always falls on deaf ears.  I've
had a discussion with the Chicago supplier regarding a customer service
issue and got precisely nowhere, not even an apology for their error. 

I recently (10 days ago) emailed a (non-piano) business, full of praise for
their quality and service, as well as a request/suggestion. No response.

Just trying to get my newspaper delivered in the same manner I used to
deliver them (as a 6th-grader!), the same as my dad before me delivered
them... in a simple, customer-focused fashion. My forehead gets so bloody
these days, so when I have the option of going with a business that provides
basic customer service without a big argument, that's where I go. That's
where I get my website hosting, my landline telephone service, my car
repairs, my groceries.

Hence my flip response.

Paul



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