Ryan If the animal smell effects you physically, tell you can't come to the house anymore?because you're allergic to pet dander, dog pee smells, etc. etc. If you're not allergic,?and you still want to tune the piano, as far as getting her to shut up,?it is best to be direct with the customer. Sometimes they don't understand that you need it quiet. So tell her you need to concentrate on listing to the piano, and with her talking to you, you not only can't concentrate on what she is telling you, you can't hear the piano. On top of that,?tell her?that people?talking in the vicinity of where you're working?interferes with your ability to hear the piano. You can't stop her from being rude to her husband, but hopefully she'll lay off him?long enough?for you to get out of there. ? Willem (Wim) Blees, RPT Piano Tuner/Technician Mililani, Oahu, HI 808-349-2943 Author of: The Business of Piano Tuning available from Potter Press www.pianotuning.com -----Original Message----- From: Ryan Sowers <tunerryan at gmail.com> To: pianotech at ptg.org Sent: Wed, Sep 30, 2009 1:54 pm Subject: [pianotech] Avoiding Clients Dear list, I have a client that I just dread and have basically decided that I am not willing to service her piano anymore. The animal smell is just awful, the person is hard of hearing and talks way too much (she goes on and on and on and won't let you get a word in edgewise) and is too loud, and is rude to her husband, etc. etc. How do others deal with wanting to "fire" a customer graciously? -- Ryan Sowers, RPT Puget Sound Chapter Olympia, WA www.pianova.net -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20090930/bb53fa25/attachment.htm>
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