[pianotech] Avoiding Clients

[Ron Nossaman]

Mike Kurta wrote:
>     In 50 years of customer service, I've only had to do this 4 or 5 
> times, but here's how I did it.  "Mr/Mrs Client, I'm sorry but I don't 
> think I can satisfy you, and I recommend you look for another."  
> Sometimes they're taken aback, but for me it was the simplest, easiest 
> to back away from customers you would rather not deal with.  You take 
> the blame on yourself rather than placing it on them. 
>     Mike Kurta 

This is just what I've done too, the few times it became 
necessary. Show up as yourself, communicate as honestly as you 
can, and draw what lines you must to survive.

Ron N