[pianotech] Ethics was Re: business

[Gerald Groot]

It stands to reason anyway that a piano we don't like, we don't like for a
reason.  That same piano will likely take us longer to tune and therefore,
cost more money anyway.  :-)

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Terry Farrell
Sent: Saturday, July 03, 2010 12:33 AM
To: pianotech at ptg.org
Subject: Re: [pianotech] Ethics was Re: business

 

Gee whizz, I don't see where that quote from the Cod of Ethics says anything
about billing rates.

 

I'm really quite happy to agree to disagree on this one......

 

Terry Farrell

 

On Jul 3, 2010, at 12:01 AM, tnrwim at aol.com wrote:





Terry said:

Quite simply I find these pianos a pain in the a$$ and they take more time
to tune - so I want to charge more.

 

Problem?

 

There are two statements here that apply to charging more. One is ethical,
the other is not. 

 

"they take more time to tune".  We sell our services by the time it takes to
do our work.  If a piano takes more time to tune, then you should charge
more.

"I find these pianos a pain in the a$$". How a piano make you feel is your
problem, and the customer should not be made to pay for it. 

 

Our Code of Ethics says: "2. I will render the best possible service under
the circumstances, always keeping the best interest of my client in mind."
We need to keep the best interest of our customer in mind when we tune a
piano, NOT what our opinion is of the piano. The same applies to how we feel
about doing certain tasks, like repairing or regulating, and under what
circumstances we have to work, or how important the work is.  

 

We should have a standard hourly fee for doing our work, and stick to it,
regardless of the type or condition of the piano or the customer. Yes, we
have the right to charge what we want, but it needs to be the same rate for
everyone, and for everything we do. 

 

That's the way I interpret the code of ethics. 

 

Wim  

 

 

 

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