Thanks to everyone, I went to the customers home today to inspect the piano and told them that the piano would have to come to my shop to fix it correctly. They did not want to do that. It was the cheap movers who broke the leg and now the clients want a cheap repair which I will not do. I do not want cheap clients. Jack houweling Don't make their worry into yours. If they want it fixed they pay the price you charge or go elsewhere. Who else will fix it for less than you. Just offer the best job at your hourly rate. Jack is interpreted in how others would repair the leg. That is why he asked the question twice. Jack has been in this business a very long time, is an amazing woodworker, makes a very good living, and I suspect that just like me, he isn't looking for another opinion about clients that want somethin' for nothin'. We all know how to handle clients like that. My opinion, Dave Davis, RPT ------------------------------------------------------------------------------ From: "Gerald Groot" <tunerboy3 at comcast.net> Sender: pianotech-bounces at ptg.org Date: Fri, 16 Jul 2010 11:22:49 -0400 To: <pianotech at ptg.org> ReplyTo: pianotech at ptg.org Subject: Re: [pianotech] Fw: broken piano leg Hi Jack, If they're not interested in spending the proper amount of money fixing it right then I wouldn't be interested in doing anything to it at all, period. That's my take. They should either fix it right or call someone else that doesn't care. But, that someone won't be me. Remember, someone else will be following up after you sooner or later with the possible thought of, who in the heck did THIS kind of shoddy repair instead of doing it correctly to begin with, not knowing the whole story then, your reputation could be affected. Try this. Flat out refuse to do it half a**ed saying, either we'll do the job right because my reputation is also at stake here or, I won't do the job at all, period. That works for me more often than not and if not, I walk away. If I get the go ahead, I will send in a furniture repair guy to fix that sort of thing. It'll likely cost them $300 + to do it right, blend in the broken pieces etc., but, it would look like it was never broken in the first place when my guy was finished with it. Jer From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Jack Houweling Sent: Thursday, July 15, 2010 10:59 PM To: Pianotech List Subject: [pianotech] Fw: broken piano leg Any suggestion on this repair, I have a few ideas but want to hear from anyone who has done this. The customer does not want to spend a lot of money so I want to know how it can be reinforced, and done at the customers home. The base part of the leg and the post are still in one piece. Regards, Jack Houweling -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100717/d5e6c5f1/attachment.htm>
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