[pianotech] Imagine

[Ron Nossaman]

On 11/11/2010 11:15 PM, Tom Rhea, Jr. wrote:
> Thanks, Ron, for taking the high road.  What will make all of us to be
> perceived as professional is that we can explain to our customer when a
> shabby repair on a shabby instrument is not what we're about, and that our
> customer deserves the best possible answer even when it means that we don't
> get the check.

Yes, and that they aren't necessarily going to get the burger their way, 
at their price. The customer getting the real stuff is always first 
priority.
Ron N