I think that's an interesting point. It's a bit of psychology. Many years ago I operated a one-hour photo processing mini-lab, back in the early days of one-hour processing. Often, people's photos didn't "come out" properly because of customer error in loading the film or operating the camera. Time and again I found that if I took the time to explain to t.he customer face to face what he or she had done wrong, I was met with suspicion, as if they felt "he's trying to con me". But we printed up some little sticky labels to attach to the print wallet, wtih various faults: "Film not loaded properly", "poor light, underexposed" etc. Customers always accepted the labels without question! The other thing I noted was that if there had been operator error on our part, and a customer's film got spoiled (it happens in the best labs), it was best to be completely frank and honest (and offer reasonable compensation). Customers were always very understanding. Best regards, David Boyce > I agree with John Ross. When I explain work necessary to the customer > I get a look like, I don't believe you. Here with Chuck Behm's written > explanations with the photos, it's black on white. The customer has > time to look it over and can make an informed decision. > -Ursula Hammerling -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20101115/c98a8a4f/attachment.htm>
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