[pianotech] billing dilemma with pitch raises

[Gerald Groot]

And, where do you stop the so called level of "minor repairs?"  Is a broken
key considered a minor repair?  After all, it will probably "only take" an
additional 20 minutes or so, to fix it?  With so many parts inside of a
piano, how can one include "minor repairs" in your tuning fee without also
knowing the amount of time involved?   If you give set aside a 2 hour time
frame for tuning and only use 1 hour, do you still charge for 2 hours?  

 

 Charging by the hour is common in all business areas.  Giving away
something as being included in a tuning fee is usually done frequently in
the piano tuning profession.  A car tune up is a car tune up.  That doesn't
include outside  "minor repairs."    Nor do they consider it a nuisance of
explaining and figuring charges for every trifle.  Last time I looked, they
even charged me to fill up my window washer fluid.  Never mind the fact that
it was nearly full when I drove in there.  J

 

Jer

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Susan Kline
Sent: Sunday, October 31, 2010 4:46 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] billing dilemma with pitch raises

 

On 10/31/2010 11:16 AM, Gerald Groot wrote: 

"I have a key not working.  Can you tune the piano for me?"  Sure, but,
tuning does not include repairs.  "It doesn't?  Why not?  I thought if I had
the piano tuned, you would fix it too!"  

I keep my fee and my overhead at a level where minor repairs are included
with a  normal tuning. I hate nickel and diming customers, and I don't like
the nuisance of explaining and figuring charges for every trifle. 

Susan Kline

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