Lee One thing that has helped with my first time callers is to give them two prices. I tell my customers that I have a "basic"tuning fee, which is for pianos that are tuned once or twice a year. I also have a "full service fee", which is $30 higher. I tell them, "that takes care of minor repairs and adjustments". But then I add that if in my opinion the repairs are more than what I call "minor", that I will discuss with them what the total charge will be, before proceeding. What I have found is that most people volunteer that their piano needs at least a full service tuning. In fact, most say that they wouldn't be surprised that it will be more. Once you get to the piano, if all it needs is a tuning, then fine. But if, in your opinion, it's going to take longer than you anticipated, it is very easy to talk them into paying more. I allow about an hour for my "basic" tuning, and about an hour and fifteen minutes for my "full service" tuning. Anything more than that, it's more. Wim Blees Hawaii -----Original Message----- From: lee innocent <ljinno at googlemail.com> To: pianotech <pianotech at ptg.org> Sent: Wed, Jul 27, 2011 4:20 am Subject: [pianotech] New Business from telephone enquiries Hello All, Wondering how most of you clinch appointments from telephone enquiries. This is not my forte! These calls tend to be very short once I tell them the price. How do you handle telephone enquiries? -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20110727/aa1fd023/attachment.htm>
This PTG archive page provided courtesy of Moy Piano Service, LLC